Privacy Policy
Privacy Policy for HH England
Last updated: May 2026
HH England (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, subscribe to updates, or purchase products or services from us.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
1. Who We Are
HH England is operated by Heart Hospitality Ltd, a company based in the United Kingdom.
Email: enquire@hhengland.com
Website: www.HHengland.com
For the purposes of UK GDPR, HH England / Heart Hospitality Ltd is the data controller responsible for your personal data.
2. What Information We Collect
We may collect and process the following information:
Information you provide directly
Your name
Email address
Telephone number
Business name
Any information submitted through our contact forms
Information provided when subscribing to newsletters or updates
Billing and delivery information when purchasing products
Automatically collected information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the website
Website usage data via cookies and analytics tools
3. How We Use Your Information
We use your personal data to:
Respond to enquiries submitted through the website
Provide consultancy services
Send newsletters or marketing communications (where consent has been given)
Process purchases and payments
Deliver wine, produce, or other products
Improve website performance and user experience
Maintain website security and prevent fraud
Comply with legal obligations
We will only use your data where we have a lawful basis to do so under UK GDPR.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent
For email marketing, newsletters, or optional communications.
Contract
Where processing is necessary to provide services or fulfil purchases.
Legitimate Interests
For responding to enquiries, improving our website, and operating our business effectively.
Legal Obligation
Where we are required to retain information for tax, accounting, or legal compliance.
5. Marketing Communications
If you subscribe to our mailing list or opt in to receive updates, we may send occasional emails about:
Hospitality consultancy services
Product launches
Wine and produce offerings
Events, news, or updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will never sell your personal information to third parties.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and understand website traffic.
These may include:
Essential website cookies
Analytics cookies (such as Google Analytics)
Marketing or advertising cookies (if enabled in future)
You can manage cookie preferences through your browser settings.
If a cookie banner is used on the site, visitors will be able to accept or reject non-essential cookies.
7. Payments and Ecommerce
In the future, HH England may sell wine, produce, and related products through the website.
Payments will be processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.
We may share relevant information with:
Payment processors
Delivery and fulfilment providers
Ecommerce platform providers
Only where necessary to complete orders or operate the business.
8. Age-Restricted Products
If age-restricted products are offered through the website in future, we may process information necessary to comply with UK legal age verification requirements.
9. Sharing Your Information
We may share your data with trusted third-party providers who help us operate our business, including:
Website hosting providers
Email marketing platforms
Payment processors
Delivery providers
Analytics services
These providers are required to process data securely and lawfully.
We do not sell personal data to third parties.
10. International Transfers
Some third-party providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.
11. How Long We Keep Your Data
We only retain personal data for as long as necessary to:
Fulfil the purpose it was collected for
Meet legal, tax, or accounting obligations
Resolve disputes or enforce agreements
Marketing subscribers will remain on our mailing list until they unsubscribe.
12. Your Rights
Under UK GDPR, you have rights including:
The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent at any time
To exercise your rights, please contact us at:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
13. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
However, no internet transmission can ever be guaranteed completely secure.
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies separately.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “last updated” date.
16. Contact
HH England
Operated by Heart Hospitality Ltd
Email: enquire@HHEngland.com
Website: www.HHEngland.com
